Legal

Shipping & returns

Where we ship

All fifty United States, including Alaska and Hawaii. We do not ship internationally yet.

When it ships

Reserved orders ship in the order they were reserved, starting January 2027; Founding Pack orders ship first. Once we are shipping from stock, orders placed by 2 pm Eastern ship the same business day. Cartridge orders ship Monday to Thursday so they never sit in a depot over a weekend.

How it ships

Cartridges travel in an insulated mailer with a cold pack, tracked. Capsules, pens and supplies ship in a standard mailer. Tracking is emailed when the label prints.

What it costs

• Free on orders over $99 and on every Club shipment.
• $7.95 otherwise.

Arrived warm or damaged?

Email a photo to hello@canitide.com. We replace it, no questions.

Returns

You never need to return anything. Our 60-day guarantee refunds without a return. Dispose of unused cartridges in household trash with the cap on; needles go in the sharps container.

Updated September 27, 2026.